ShoesCentral.com Blog ShoesCentral.com Facebook ShoesCentral.com Pinterest
Order By Phone 1.800.966.1780

0 item(s) in My Cart

Frequently Asked Questions
 
Payment
 
Is it safe to use my credit card or debit card on your site?    
Yes! Here at ShoesCentral, we understand that online security is very important to you, which is why we offer a ShoesCentral Guarantee. We take numerous measures to ensure that your personal and financial information is protected from unauthorized access. 

 
Is it safe to use my debit card or credit card online?
Yes! Important note: If you pay using a debit card, the amount you charge to the account will be put on "hold." This means that the money will not be available after you place your order. After the transaction has processed, the "hold" will be voided and the transaction amount will be withdrawn from your account.
 
What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, and American Express.
 
Do you accept international credit cards?
Yes! However, your order must be shipped to a US address and must possess a Visa, Mastercard, Discover, or American Express symbol. If you'd like to pay for an order with an international credit card, please contact our Customer Service Team for processing.
 
Do you charge sales tax on your items?
No. ShoesCentral does not collect sales or use taxes on any purchased item. This applies to all 50 states.
 
Can I order over the phone?
Yes! Our friendly Customer Service Team is happy to assist you with your order. Please call us at 1-800-966-1780.
 
How do I pay for my order with a gift certificate?
We currently don't have an online system for processing gift certificates. Please contact our Customer Service Team for purchase with a gift certificate.
 
Do you accept Amazon gift cards?
Unfortunately, we do not accept Amazon gift cards online or over the phone.
 
Do you ship to US territories?
No. Unfortunately, ShoesCentral is currently unable to ship to these locations.
 
Do you ship to PO Boxes or Military APO/FPO addresses?
Yes! Orders can be sent to PO Boxes and Military APO/FPO addresses. These orders are sent via USPS Priority Mail and qualify for Free Shipping.
 
Do you ship to Alaska or Hawaii?
Yes! Orders can be sent to Alaska and Hawaii. These orders are sent via USPS Priority Mail and qualify for Free Shipping.
 
Do you offer expedited shipping?
Yes! Below is a list of our shipping items.
UPS Ground Shipping (5-7 business days): FREE
UPS 3-Business Day Shipping: $15 for first item ; $10 for each additional item   
UPS 2-Business Day Shipping: $25 for first item ; $12 for each additional item
UPS 1-Business Day Shipping: $40 for first item ; $20 for each additional item
USPS Priority Mail (5-7 business days): FREE
 
Unfortunately, expedited shipping is not available for deliveries to Alaska, Hawaii, PO Boxes, or Military APO/FPO addresses.
 
How can I check the status of my order?
After your order has shipped, we will send you an email with a tracking number. Simply click on the link and you will be sent to the UPS or USPS website, depending on your shipping method. If you have any questions about the status of your order, please contact our Customer Service Team .
 
How long will it be before I receive my order?
Orders shipped with our Free Shipping (UPS Ground Shipping and USPS Priority Mail) will arrive in 5-7 business days, depending on your location. Please allow for additional time to PO Boxes or Military APO/FPO addresses.   
 
For expedited orders, please refer to our Shipping page.
 
How long does it take to process my order?
One business day. For same-day processing, all phone orders placed before 1PM Pacific Time will be shipped that afternoon.
Important note: If your item is being shipped directly from the manufacturer, processing times may be different. For more information, please contact our Customer Service Team .
 
How do I change my shipping address if I've already placed my order?
If you just finished placing your order, please call us at 1-800-966-1780 and we'll change the address before your order is shipped out. If several hours or longer have passed, please contact us for further assistance.
 
How can I upgrade to expedited shipping if I've already place my order?
If you just finished placing your order, please call us at 1-800-966-1780 and we'll upgrade you to expedited shipping before your order is shipped out. Additional shipping charges may apply.
 
Unfortunately, we are unable to alter the shipping speed once your order has left our warehouse.
 
Returns
 
What is your return policy?
If you're not completely satisfied with your purchase, you can return your order to our warehouse for a full refund. We offer a 365 day return policy, meaning that you have one full year to return or exchange your shoes. Important note: All shoes must be unworn and in new condition to qualify for a return or exchange.
 
How do I return my order?
Visit our Returns Policy page to obtain a discounted shipping label and mail the package to the following address:
 
ShoesCentral.com
142 East Main Street        
Ashland, OR 97520   
 
How long does it take to process my return?
Returns typically take up to one week to process. During peak holidays or seasons, however, orders can take up to one month to process. Important note: Depending on your financial institution, refunds may take up to 10 business days to appear on your statement.
 
Do you sell gift certificates?
Yes! If interested, please contact our Customer Service Team .
 
I'm having trouble completing my order. What should I do?
We're sorry. Please call us at 1-800-966-1780 and we'll quickly process your order over the phone.
 
Do you match prices if a pair of shoes is discounted after my purchase?
Yes! If you order an item from ShoesCentral and that item is discounted on ShoesCentral within 14 days of your original purchase, we'll happily refund the difference using your original method of payment. To do so, please contact our Customer Service Team within that 14-day time frame.
 
Do you offer a warranty on your shoes?
Yes! As an authorized retailer of many high-quality brands, we are proud to uphold manufacturer warranties. All of our companies guarantee their products against defects within a reasonable period of time and wear. Please note that some of our brands, such as Dansko, are handmade, meaning that variations in size and width are inevitable and are not considered a defect.
 
I think my shoes are defective. What should I do?
Please contact our Customer Service Team to discuss the defect. All items must be evaluated before a replacement is shipped or a refund is issued.
 
Customer Service
 
I have a few questions. How can I contact ShoesCentral?
We offer three easy ways to communicate with our friendly Customer Service Team!
 
Phone
Our Customer Service Team is happy to help.
We're available Monday to Friday: 9am to 5pm Pacific Time.
Please call us toll-free at 1-800-966-1780.
 
Email
ShoesCentral looks forward to hearing from you.
We'll respond to your email as quickly as possible. To email us, please click here .
 
Connect with LiveChat
Get an answer right away!
Our Customer Service Team is available Monday to Friday: 9am to 5pm Pacific Time. Send us a message .
 
Do you have a catalog?
No. Because styles and prices are continually changing, we prefer to use our website as our "virtual" catalog. That way, you're able to view our latest prices and styles. If you would like assistance locating a particular style, please don't hesitate to contact our Customer Service Team .
 
The size I want is out of stock. What should I do?
We're sorry that your size is out of stock. For information about when the size may be available or for additional options, please contact our Customer Service Team .